Forum Discussion

Not applicable

2 years ago

Solved

Madden 24 does not load on PC

Game goes to the splash screen, the bar fills and the screen eventually goes away, and the game does not appear or load up and remains stagnant in task manager (stuck on 0% CPU and 31.5 MB of RAM eve...

technical issues

EA_Barry
2 years ago
@someoneyouknow18

Below are details of the minspec CPU for this game, compare these requirements to your CPU, specifically the Extensions & Technologies section:

https://www.cpu-world.com/CPUs/Core_i7/Intel-Core%20i7-6700K.html

Additional steps:

Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Thanks.

EA_Barry

Community Manager

1 year ago

@coops5err

Santa should be checking compatibility before purchasing any PC game.

I see people with incompatible devices all the time, particularly Microsoft Surface devices (expensive, people assume the high price means its "a gaming PC").

Please see information on Returns and Cancellations here: http://help.ea.com/en/article/returns-and-cancellations/

If that says ineligible, contact our Advisors and tell them your hardware is incompatible.

https://help.ea.com/help/faq/using-ea-help/

Thanks.

coops5err

Not applicable

1 year ago

Many people are new to game systems. If it says a game is a PC version, many people will not know that it won't work on 'all new PC's'. That is unfair to assume. I looked and checked it is ok with switch, x-box, playstation or PC. If it says PC then I expect to work on a PC. It it stated across the from that it was compatible on 'some' PC game I would have known to check. That is unfair. It is obvious if it says compatible with playstation '5'

So yeah, way to throw Santa under the bus.