Madden 24 EA App stuck on "Preparing"

still not working here

still not working

@HonchooWRLD  same for me tried ea chat for help they wanted me to cancel the order and rebuy it but I said no because how would i get rewards from July preorder no help. 

And what you would not get reimbursed for the other purchase?

@xAlbinoSilver  dont know the person that was helping didnt seem to know of preorder rewards or something cause after that they sent said report is somewhere else so rather just wait and see and keep it showing i purchased in july rather than now because that would probably be a whole other issue they need to have number to call or something i remember before they use to .

and dont know what to about it all

I'm having the same issue this * is deadass stupid 

Add me to the list of people stuck at preparing, tried multiple suggestions found online with no success.

@JdKerr @Uriel13GV @68qnba1qvpkb @DQzz-  Check ea orders through the EA account website the only thing I found is my preorder says its processing so I checked my email had one from like a week ago they need new payment method so change it now just waiting for a charge so I can download so I guess see if you guys have same thing since EA hasn't helped. See if they recharge it an problem goes away.

@GHO5T13 I had the email as well. When I click edit payment info it just spins and won't load

@xAlbinoSilver try through PC and EA order website that would happen on my phone. 

I got it check email and update payment method mine is downloading got email that i was being billed ten min ago reopened ea app and started download no problem . 

i bought the game at gamestop and didn’t pre order it online. But i did buy ea play just for the 10 hour trial until thursday so i could play for 2 days prior to release. But it still said the same thing for me this morning. Should i check my email also? Even tho i didn’t get it on ea.

@GHO5T13 So once you changed it, it took like 30 min to process?

@xAlbinoSilver Yeah but left a PayPal first time for hours nothing happen then change to the actual card and took about 30 min .

@DQzz- I would or check through ea account website on subscriptions or orders it will show if charges or errors in payments

@GHO5T13 Ok. I got the card changed like 15 min ago, so hopefully this works! I took work off today for this lol

it charged i see the bank statement on my card but i’ll check again on the ea website.

i couldn’t find any email for it 

@DQzz- don't know then maybe cause you to preorder through game stop what's the release date on ea app for the game 

@xAlbinoSilver Yeah I have trash internet live in a rural area  so have 2hour download time probably still wont be able to play today .