Madden 24 EA App stuck on "Preparing"
I can't pre-download madden 24 in EA App, it tells me there is an error and to try again in a few minutes but it still doesn't work
Forum Discussion
I've tried again and again for the past 16 or so hours to try to download Madden 24, but it gets stuck on preparing every time before giving me an error. I tried every solution offered by the guides made by EA, but none of them worked. I wanted to get in contact with EA, but couldn't figure out how. I didn't even purchase the game. This is simply for the 10-hour EA Play trial so I can see if I want to buy the game when it launches.
Any help would be greatly appreciated!
(cm edit - updated thread for tracking)
- @CaptainSiDog They have disabled ALL LIVE CHAT OPTIONS regarding Madden 24. An absolute disaster of a launch and it seems as if the staff over there are just running and hiding. Only option currently is to email them.
Ok. I will try emailing them. Thank you for the reply.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) N/A
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 8/15/23
Summarize your bug Stuck on preparing when downloading threw EA PLAY
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I dont know
What happens when the bug occurs? It just says error occurred try again
What do you expect to see? The game to download
I've been trying to DL the game since last night and every time I try to downlead the game, it just gets stuck on preparing then says error after a while.
I've been trying to download Madden 24 on my PC for a few hours now and it's stuck on "Preparing..." I've been trying to download it using the 10 hour trial via EA Play/Xbox Game Pass. Clearing the launcher cache, running the launcher as administrator and restarting my PC haven't worked, so I'm at a loss. Thanks
This happened to me too. I tried multiple solutions suggested by other people, but none of them worked. I was forced to pay for EA play in Steam, so I could download the game in Steam for the trial. However, once I downloaded it, I ended up in a whole other situation.
i have had the same issue, have you found a fix?
im with you , but even if we didnt purchase the game , we are still paying for a service that is not being provided . we were to get the 10 hrs trial 2 days ago and still stuck on preparing .
EA_ShepardCommunity Manager
Hey Everyone.
Wanted to follow up on those who are not able to download the game due to the game being stuck in a "preparing" state. If you are still having an issue with the download itself being in this stuck state, please provide the following info below.
Game Purchases
SpoilerLog into profile.ea.com to make sure there are no pending transactions.
Under Order History, check and see if there are any canceled, pending, or processing transaction IDsEA Play Subscription
SpoilerIf you are trying to download the trial on PC, or console, Please make sure that you have an active EA Play subscription linked to the console/PC and that your EA account is properly linked to the correct console account.If you are having a separate issue with the game, I.E. Not launching, missing content, etc, please check the main threads Here and post your info on one of the threads you see.
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)
- Any other errors?
- If possible, share a Screenshot or Clip:
- Attach a DxDiag
- EA App/Steam/Epic: Lonewolff55
- EA ID/Steam user ID:Lonewolff55
- Attach the EA App Error Report ID: 42cccd40-fb1a-4757-85fb-4fb5ea6472e8
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs: this does not exist in any pathway
- Windows OS: windows 10
- Windows OS version:
- GPU model and driver version: RTX 3080, current
- Region: NA
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Augh 14th 5:00pm, yes it's been going on for over 24 hours
- Any other errors? No
- If possible, share a Screenshot or Clip:
- Attach a
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