Madden 24 EA App stuck on "Preparing"

I tried that myself it didn't work for me 

yea it didn’t work for me bro idk what else to do i guess i’m just gonna wait sadly.

Might've just figured it out, don't download it using EA, download it using steam.

Have to through EA if bought through origin?

u gotta use ea for the free 10 hour trial bro 

mine just randomly worked. Y’all try again.

did you do any of the special strategies previously listed or no?

@duskdown Thanks...worked for me.  When I went to Steam, it recognized my EA Play membership.  I just had to press the play now button and the game started downloading.  Thanks EA!!!...for nothing lol smh

how did you link ea and steam?

i don’t think u have to bro just go to steam and go to madden it should say join now but if u click out of that then go back to ea and try to download it then it should work. This worked for me but idk. None of the special strategies above did anything but feel free to try. 

You dont need to link it.  Steam should automatically see you EA play subscription

Uhhh so it doesn't appear to work like that for me. I have EA play through EA not steam. Would you happen to have EA play on steam and not EA desktop?

Hey Everyone,

Wanted to hop in for those who are still running into an issue not being able to get the game downloaded. I see a few different issues with the download so I wanted to get a sense of what specific issue players are having.

Can you please provide me with the following:

• Platform:
• If console, which console generation do you have?
• What type of issue do you have? 
• Summarize your bug:
• How often does the bug occur? 
• What happens when the bug occurs?
• Screenshots of any errors you may receive:

I am on PC Using the EA App. 

I have an EA Play membership and am trying to download to the game to use my 10 hour trial. The game is in my library and available to download but when I go to download the game it gets stuck on "Preparing" (See first screen shot). After several minutes I get an error message "There was a problem with your download. Give us a few minutes, then try again." (See Second Screen Shot).

I have never been able to get past this point. I have been trying since it first unlocked.

Solutions I have tried:

Cancelling and restarting the download.

Exiting and Restarting the EA App

Logging out of the EA App and logging back in.

Restarting my computer.

Clearing EA App Cache.

Any further guidance on this matter would be welcome.

Thank You.

• Platform: windows 10
• What type of issue do you have? - stuck on preparing to download in ea app
• Summarize your bug: stuck on preparing to download in ea app
• How often does the bug occur? - Every time
• What happens when the bug occurs? nothing
• Screenshots of any errors you may receive: no errors its just stuck on preparing

I have ea play through gamepass ultimate, so if i had to guess that would probably be the reason.

Platform:PC
If console, which console generation do you have?
What type of issue do you have? Downloading
Summarize your bug: Download of ea play 10 our trial of Madden 24 does not progress past "preparing"--does not progress after multiple cache clearances and restarts.  When left alone to run after a while we receive a message that simply says "try again in a few minutes"  
How often does the bug occur? Every time I've tried to download the game since Monday, August 10 at 8pm
What happens when the bug occurs? Download says "preparing" then appears to time out if left alone.  
Screenshots of any errors you may receive: