Madden 24 EA App stuck on "Preparing"
I can't pre-download madden 24 in EA App, it tells me there is an error and to try again in a few minutes but it still doesn't work
Forum Discussion
EA_Shepard
Community Manager
Community ManagerHey Everyone,
Wanted to hop in for those who are still running into an issue not being able to get the game downloaded. I see a few different issues with the download so I wanted to get a sense of what specific issue players are having.
Can you please provide me with the following:
- Platform:
- If console, which console generation do you have?
- What type of issue do you have?
- Summarize your bug:
- How often does the bug occur?
- What happens when the bug occurs?
- Screenshots of any errors you may receive:
I am on PC Using the EA App.
I have an EA Play membership and am trying to download to the game to use my 10 hour trial. The game is in my library and available to download but when I go to download the game it gets stuck on "Preparing" (See first screen shot). After several minutes I get an error message "There was a problem with your download. Give us a few minutes, then try again." (See Second Screen Shot).
I have never been able to get past this point. I have been trying since it first unlocked.
Solutions I have tried:
Cancelling and restarting the download.
Exiting and Restarting the EA App
Logging out of the EA App and logging back in.
Restarting my computer.
Clearing EA App Cache.
Any further guidance on this matter would be welcome.
Thank You.
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