Madden 24 EA App stuck on "Preparing"
I can't pre-download madden 24 in EA App, it tells me there is an error and to try again in a few minutes but it still doesn't work
Forum Discussion
- EA App/Steam/Epic: Lonewolff55
- EA ID/Steam user ID:Lonewolff55
- Attach the EA App Error Report ID: 42cccd40-fb1a-4757-85fb-4fb5ea6472e8
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs: this does not exist in any pathway
- Windows OS: windows 10
- Windows OS version:
- GPU model and driver version: RTX 3080, current
- Region: NA
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Augh 14th 5:00pm, yes it's been going on for over 24 hours
- Any other errors? No
- If possible, share a Screenshot or Clip:
- Attach a
EA_Shepard
Community Manager
Community Manager@Lonewolff55 Appreciate it. Can you pause the download, go into the settings, change the download speed to match 20MBs and then run the app recovery? I want to see if it kicks the download into action.
It's still stuck on preparing even after those steps.
- EA_Shepard
@Lonewolff55 We have escalated it up to the team as there are a few other threads with players running into the same thing so they are taking a look.
when I got in touch with EA chat last night, asking for a copy of the game as compensation they said I was the first person who had reported this issue, which makes no sense since plenty others are having this same issue and others.
this sucks because I took time off work to try this game out to see iif it improved from 23 because I had a lot of issues with everyone else. I haven't even bought the full game just the ea play to try and it's already costed me more than I can get back in terms of monetary loss. 2 days of pay out the window for something with all the hype and yet still all the issues :/
I have an issue where my download won't go past preparing. I have followed the steps you listed, and they don't work. Please help
- EA App: f7890b6b76bddb07
- EA ID/Steam user ID: f7890b6b76bddb07 - Soulfulwarrior
- Attach the EA App Error Report ID: App has a problem with my download. Please give us a few minutes and try again.
- Windows OS: Windows 11 Pro
- Windows OS version: 22H2
- GPU model and driver version: AMD Radeon RX6750 XT, 31.0.14057.5006
- Region: USA
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Augh 14th
- Any other errors? No
- If possible, share a Screenshot or Clip:
- EA_Shepard
@f7890b6b76bddb07 Appreciate it! I forwarded it over to the team.
- @EA_Shepard I'm stuck in the same spot and I'm not able to download the game it errors out on Processing and nothing happens beyond that. Tried uninstalling EA app and reinstalling. Adjusted UAC and nothing changes.
EA App: fda1909d-ff8b-4e08-b774-3c9beae0ff66
EA ID/Steam user ID: fda1909d-ff8b-4e08-b774-3c9beae0ff66 - hoffreaper
Attach the EA App Error Report ID: App has a problem with my download. Please give us a few minutes and try again.
Windows OS: Windows 11 Pro
Windows OS version: 22H2
GPU model and driver version: NVIDIA GeForce RTX 3070 Laptop GPU
Region: USA
Are you using an internal or external drive? internal
Are you using an HDD or SSD? SSD
Date this issue started (is it still happening?) Augh 14th
Any other errors? No
If possible, share a Screenshot or Clip:
Same here. Let me guess, still working on the issue. That's what 6 different "EA Help" employees said to me.
- EA App: fda1909d-ff8b-4e08-b774-3c9beae0ff66
- EA ID/Steam user ID: fda1909d-ff8b-4e08-b774-3c9beae0ff66 - hoffreaper
- Attach the EA App Error Report ID: App has a problem with my download. Please give us a few minutes and try again.
- Windows OS: Windows 11 Pro
- Windows OS version: 22H2
- GPU model and driver version: NVIDIA GeForce RTX 3070 Laptop GPU
- Region: USA
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Augh 14th
- Any other errors? No
- If possible, share a Screenshot or Clip:
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