Madden 24 EA App stuck on "Preparing"
I can't pre-download madden 24 in EA App, it tells me there is an error and to try again in a few minutes but it still doesn't work
Forum Discussion
- EA App/Steam/Epic: DTOG0001
- EA ID/Steam user ID: DTOG0001
- Attach the EA App Error Report ID
88a8d18c-d04c-4588-ae3d-717028437dd4
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS: 11
- Windows OS version: 10.0.22631 Build 22631
- GPU model and driver version: Nvidia GeForce RTX 3060, driver version 31.0.15.4531
- Region: USA
- Are you using an internal or external drive? Internal
- Are you using an HDD or SSD? SSD but it happened on my HDD when I tested it on that
- Date this issue started (is it still happening?) 8/15/23 and it's still happening
- Any other errors? No
- If possible, share a Screenshot or Clip:
- Attach a DxDiag
EA_Shepard
Community Manager
Community Manager@DTOG0001 Appreciate it, sent it over to the team!
Cheers!
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