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Spytech101's avatar
Spytech101
2 years ago
Solved

Madden 24 ERROR: Our servers cannot process your request at the time

Whenever I try to access Ultimate Team on Madden 24 I am greeted with a screen that says. ERROR : Our servers cannot process your request at the time. Please try again later , This isn’t every ti...
technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @Spytech101 @CourageousHobbit 

    To confirm this message can pop up for various reasons. I wanted to confirm today if you are still unable to access MUT.

    If so to confirm have you already spoken with our support about your account? 

     

    How to use EA Help

     

    Cheers!

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Spytech101 

Thanks for letting us know what you are running into, can we try the following?

Spoiler
  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database
  • Spytech101's avatar
    Spytech101
    2 years ago

    I have done everything here shy of turning my PlayStation into Safe Mode. I don’t see why I should have to go into safe mode and reinstall every game just for Madden to maybe work. Every other game works fine and it’s only madden and this constant error that won’t allow me to play.

    • Spytech101's avatar
      Spytech101
      2 years ago

      The rest of the game works fine, I can play online H2H, I can play online franchises, yet I cannot enter Ultimate Team 90% of the time. I do not believe this is a PlayStation issue

      • CourageousHobbi's avatar
        CourageousHobbi
        2 years ago

        Me too pal. We will get no where here nor on EA Help... We have to sit and suffer. I go at least a month of this every two to three. You international? 

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