Madden 24 Game Crashing Xbox Series X
Madden 24 Game Crashing Xbox Series X Hi! I've been dealing with this ongoing issue since the launch of Madden 24 on Xbox series X. Every game I load into on Madden will result in my Xbox crashing. ...
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EA_Darko
Community Manager
Community ManagerHey @7x7ais49a this is generally an Xbox related issue and most often hardware based. Have Xbox support mentioned anything about a repair?
Darko
It is not a hardware issue. The only game that crashes for me every single time is Madden. Been happening since Madden 23. Its absolutely disgraceful. You claim hardware but that would mean you assume thousands of xbox series X are broken? interesting theory LMAO. CONTACT THE DEVS AND GET THEM TO FIX IT. IT CLEARLY IS A MADDEN ISSUE.
- EA_Darko
If this was a game issue @mccusk27 we'd be seeing posts and contacts about this. That we are not points to a system issue. It can happen that only one game causes you issues, for me it was a recent COD that crashes mine and I had to send it back to Xbox to repair. Once they did the issue disappeared.
Darko
Bro there’s literally thousands of posts spanning 3 years of this s. It’s a game issue. Why would it span multiple versions if it’s a system issue? Wouldn’t make sense to only hit madden
I disagree, this is not an Xbox issue. I contacted Microsoft because Madden 24/23 are the ONLY games I play where it crashes my whole system. I went out and bought a brand new Xbox Series X and it still crashed the whole Xbox. I contacted Microsoft a few hours ago to let them know and they said it's on the developer to release an update and there is nothing they can do.
One fix I found is to downgrade the resolution to 1080p and turn off HDR.
I also found out time doesn't matter. You can be in the middle of your first game as soon as you turn the xbox on, and it crashes the whole Xbox. It's only games, training, and challenges that crashed for me. I do not play online.
It first occurred back on the last release of Madden 23. So maybe something was carried over or copied from 23. Also if it helps, I noticed the NAT goes unavailable when it turns back on so you have to restart the xbox in order to reset that. Microsoft says it's a security thing on their end for that, but the crashing is on the developer.
I played Cyberpunk for 7 hours with no overheating issues and an older title Ark Survival Evolved was played for 10 hours all in one sitting. I thought maybe it was series x games having the issue but this ruled that out after a few more games were played with no crashing.
Let me know if you need more troubleshooting done. I would be happy to help get thos resolved.
- Also, Microsoft said they will not do warranty work for something that is not hardware related. I spent 4 hours on with them troubleshooting and sharing data. They are 100% certain it's on EA and is not on them. I used a brand new Xbox and it still did it. I will swap it tomorrow with another Xbox and report back in 24 hours. If this still crashes my system, this is on EA.
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