Madden 24 Game Crashing Xbox Series X

I disagree, this is not an Xbox issue. I contacted Microsoft because Madden 24/23 are the ONLY games I play where it crashes my whole system. I went out and bought a brand new Xbox Series X and it still crashed the whole Xbox. I contacted Microsoft a few hours ago to let them know and they said it's on the developer to release an update and there is nothing they can do.

One fix I found is to downgrade the resolution to 1080p and turn off HDR.

I also found out time doesn't matter. You can be in the middle of your first game as soon as you turn the xbox on, and it crashes the whole Xbox. It's only games, training, and challenges that crashed for me. I do not play online.

It first occurred back on the last release of Madden 23. So maybe something was carried over or copied from 23. Also if it helps, I noticed the NAT goes unavailable when it turns back on so you have to restart the xbox in order to reset that. Microsoft says it's a security thing on their end for that, but the crashing is on the developer.

I played Cyberpunk for 7 hours with no overheating issues and an older title Ark Survival Evolved was played for 10 hours all in one sitting. I thought maybe it was series x games having the issue but this ruled that out after a few more games were played with no crashing.

Let me know if you need more troubleshooting done. I would be happy to help get thos resolved.