Madden 24 Game Crashing Xbox Series X

No, this was all done via online with Xbox and shipping the console. This is a digital edition of the game not a physical copy.

So you haven't tested on a different console @TekLemur, you mean that you tested another digital copy.

This still points to a console issue.

Darko

I think there is some miscommunication. I mentioned that I received my third Xbox overall, so I am not sure how you are getting that it wasn't tested on multiple consoles since I've told you it was. The first Xbox was from a prior year and Madden 24 was causing a crash so after talking to Microsoft online through chat, I got a new one sent (second Xbox) after they confirmed no repair or fix was possible. So, I thought great it was an Xbox issue like you are saying. However, Madden 24 caused a crash in that one too. Frustrated I contacted Microsoft, and we walked through troubleshooting where we both noticed Madden was the only game causing a crash. I then returned that Xbox and got a new one (Xbox number 3) on Tuesday. Madden 24 crashed that one after talking to Microsoft chat, they agreed with the first tech that there is nothing they can do. They won't allow me to return the Xbox again because it's not an Xbox issue according to them. 

The summary:

All three Xboxes used a digital copy that was freshly installed with no data carryover.

At no point in time did I have two Xboxes at the same time, so each Xbox was set to my home system.

All three Xboxes crashed.

So, it was tested on three Xboxes using fresh installs of the game, but you are saying it's still an Xbox issue when two were brand new Xboxes? 

Your mention of a digital copy of the game implied that it was a new copy of the game and not a new console @TekLemur.

Just caused some confusion. Have you asked Xbox to replace your digital copy of the game?

Darko

Yeah, I'm waiting for the refund approval or rejection. I'm out all my money I spent on MUT though which sucks. They won't refund that. I'm in the process of returning this Xbox and not gaming anymore once I get a response.

Thanks for attempting to help.

Hey I am having the same issue, Madden crashes during franchise mode.

Also when I play my season games some how all my starters get benched and my backups are in? Can you please advise? 

I can play starfield for hours no crashing. A MASSIVE GAME. But I cannot complete a madden 24 or 23 game. Yeah it is definitely the console and not a horribly coded bug............. Thanks for stealing 70$ from everyone with this issue. scumbags.

I also have the same crashing issue as all of these guys. Had my Xbox for 2 years bought it early and have played more than enough games without it crashing to know that it’s on EA. Madden 23 and 24 are not only the only games to crash but to crash every single time I play the game. For you to sit hear and blame hardware and say you’re not getting reports on this is a lie to yourself and your customers. Read the Microsoft store. There is review after review about it crashing crashing crashing. Fix your game and stop playing the blame game. After 6 years of buying the same damn game over and over you would think you guys would get it right. Fix your game. It’s not the Xboxes. Take accountability for your trash product and fix it. Nobody wants to have you suggest solutions because you’re just dodging the fact it’s a problem on your end. It’s disgusting and beyon narcissistic for you to blame consoles not a single person has had troubles with. EA should be ashamed 

I'm having the same issue and I'm on PS5 so for them to say its a hardware issue it's a lie...i hope there is a fix coming because this makes the game unplayable now