Forum Discussion

2 years ago

Madden 24 Game Crashing Xbox Series X

Madden 24 Game Crashing Xbox Series X Hi! I've been dealing with this ongoing issue since the launch of Madden 24 on Xbox series X. Every game I load into on Madden will result in my Xbox crashing. ...

technical issues

EA_Darko

Community Manager

2 years ago

So you haven't tested on a different console @TekLemur, you mean that you tested another digital copy.

This still points to a console issue.

Darko

TekLemur

2 years ago

I think there is some miscommunication. I mentioned that I received my third Xbox overall, so I am not sure how you are getting that it wasn't tested on multiple consoles since I've told you it was. The first Xbox was from a prior year and Madden 24 was causing a crash so after talking to Microsoft online through chat, I got a new one sent (second Xbox) after they confirmed no repair or fix was possible. So, I thought great it was an Xbox issue like you are saying. However, Madden 24 caused a crash in that one too. Frustrated I contacted Microsoft, and we walked through troubleshooting where we both noticed Madden was the only game causing a crash. I then returned that Xbox and got a new one (Xbox number 3) on Tuesday. Madden 24 crashed that one after talking to Microsoft chat, they agreed with the first tech that there is nothing they can do. They won't allow me to return the Xbox again because it's not an Xbox issue according to them.

The summary:

All three Xboxes used a digital copy that was freshly installed with no data carryover.

At no point in time did I have two Xboxes at the same time, so each Xbox was set to my home system.

All three Xboxes crashed.

So, it was tested on three Xboxes using fresh installs of the game, but you are saying it's still an Xbox issue when two were brand new Xboxes?

EA_Darko
Community Manager
2 years ago
Your mention of a digital copy of the game implied that it was a new copy of the game and not a new console @TekLemur.

Just caused some confusion. Have you asked Xbox to replace your digital copy of the game?

Darko
TekLemur
2 years ago
Yeah, I'm waiting for the refund approval or rejection. I'm out all my money I spent on MUT though which sucks. They won't refund that. I'm in the process of returning this Xbox and not gaming anymore once I get a response.
Thanks for attempting to help.
mccusk27
2 years ago
I can play starfield for hours no crashing. A MASSIVE GAME. But I cannot complete a madden 24 or 23 game. Yeah it is definitely the console and not a horribly coded bug............. Thanks for stealing 70$ from everyone with this issue. scumbags.