Hey everyone,
This issue was confirmed fixed, and it appeared to be an isolated incident at the time.
Again, we appreciate you bearing with us while we looked into this issue.
Thank you!
Product: Madden NFL 24
Platform:PC
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? RyWax22
Date/time issue occurred 1/2/2025
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Whenever I log in on Xbox Cloud Play on my PC it says "This trial can only be played on the account that downloaded it. Please sign back into that account and restart the game to continue your progress." It wont go away and if I log out and back in it doesn't go away. How can I fix it?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have no clue.
What happens when the bug occurs? It just shows and image and shows a little button that you can't click.
What do you expect to see? I expect to not see it there and see the actual screen where I can click stuff but it doesn't come up.
Whenever I log in on Xbox Cloud Play on my PC it says "This trial can only be played on the account that downloaded it. Please sign back into that account and restart the game to continue your progress." It wont go away and if I log out and back in it doesn't go away. How can I fix it?
My problem with that is that im on Cloud Gaming so if I were to sign out it refreshes the page because you can only use cloud gaming with a Gamepass.
