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jswetter's avatar
jswetter
2 years ago
Solved

Madden 24 Keeps Crashing

For the past 2 weeks every single online game I load into I make to about the middle of the 1st quarter and my screen turns black then it sends me to the main menu. I play many other online games and...
technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @jswetter 

    Can we try the following if you have not?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @jswetter 

Can we try the following if you have not?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
LOCKandLOADED32's avatar
LOCKandLOADED32
2 years ago

this does not work. i’ve tried almost everything i possibly can for my game to work but nothing is working. my game just freezes then dashboards me. i have dropped hundreds of dollars into this game just for it not to work. please fix your game. 

  • Cooke121216's avatar
    Cooke121216
    2 years ago

    Looking for answer as well. Happening to us

    • nuggets732's avatar
      nuggets732
      2 years ago

      Just started happeing to me too seems like EA just stops answering

About Madden NFL 24 Technical Issues & Bugs

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