Forum Discussion

SynGabs's avatar
SynGabs
2 years ago

Madden 24 keeps losing connection to EA servers

My game keeps constantly disconnecting fom EA servers. I have tried every troubleshooting EAhelp told me to go through and nothing solved the issue. After 10-15 minutes of gameplay, I lose connection...
technical issues
escherf15's avatar
escherf15
2 years ago

I am having the same issue on Xbox...

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @escherf15 

    Can we try the following for Xbox is you have not so far?

    • Ruu226's avatar
      Ruu226
      2 years ago

      Nothing is working 

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        Hey @Ruu226 

        Would it be possible to get more information on what you are running into?

         

        • Platform (or client):
        • EA ID (PSN ID/Gamertag):
        • Are you getting an error message?
        • Does this happen when loading into a specific mode or performing an action in a mode?
        • Does this happen to any other account on the device?
        • How long are you playing until this happens?
        • Are you playing from the device's internal storage or an external drive?
        • What type of network are you using? (Wired, Wireless, Hotspot)
        • Is anything else happening?
        • Please share any steps you've tried to far to resolve the issue:
        • If possible, share a Screenshot or Clip...
        • If on PC, please share a DxDiag file and an EA app Error ID Number

        Cheers!

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