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SynGabs's avatar
SynGabs
2 years ago

Madden 24 keeps losing connection to EA servers

My game keeps constantly disconnecting fom EA servers. I have tried every troubleshooting EAhelp told me to go through and nothing solved the issue. After 10-15 minutes of gameplay, I lose connection...
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @escherf15 

Can we try the following for Xbox is you have not so far?

Ruu226's avatar
Ruu226
2 years ago

Nothing is working 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Ruu226 

    Would it be possible to get more information on what you are running into?

     

    • Platform (or client):
    • EA ID (PSN ID/Gamertag):
    • Are you getting an error message?
    • Does this happen when loading into a specific mode or performing an action in a mode?
    • Does this happen to any other account on the device?
    • How long are you playing until this happens?
    • Are you playing from the device's internal storage or an external drive?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Is anything else happening?
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    Cheers!

    • SynGabs's avatar
      SynGabs
      2 years ago

      I tried Lauching the game from my steam account on another PC. The disconnection from EA servers doesn't seem to happen ... So it would come from my PC. Is a reset the only option i got ? If I reset my PC is it guaranteed the issue won't pop up again ?

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago
        Hi @SynGabs, That would depend on the issue that is causing the error to occur. If you've tried launching your device in a clean boot or on a new windows Admin account and it continued to happen we may be running into issue with the PC or Windows that a reset might solve.

        If you do decide to go that route, please make sure to back up any important files before running it!

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