My game keeps constantly disconnecting fom EA servers. I have tried every troubleshooting EAhelp told me to go through and nothing solved the issue. After 10-15 minutes of gameplay, I lose connection with EA Servers and can't retrieve it unless I close my game. I have also tried using my phone's wifi and it didn't solve the issue.I'm playing on PC.

I am having the same issue on Xbox...

Hey @SynGabs When you have a moment, can we try the following? Repair your game via the EA App - Repair (Library > Tile Dots > Repair) Clear EA App's Cache (Top Left Menu > Help > App Recovery) Connection and Advance Connection Guides Check for other applications that may be limiting EA App or Game performance Close other running applications on your device Run the System File Checker tool, then Check for Windows and GPU updates Thanks!

Hi @SynGabs, What type of network connection do you use?

I'm using ethernet with very good speed. The network is not the issue because I have already tried playing on wireless, ethernet and used my phone to switch connection but the issue still popped up so it doesn't come from my network.I have tried getting the DNS to 8.8.8.8 and 8.8.4.4.I used "cmd" to empty the cache and reset all IP settings on IPV4 and IPV6.I did the power cycles on my pc and on the router.I have uninstalled the game 3 times.I checked files integrity.Nothing worked

Madden 24 keeps losing connection to EA servers

16 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hey @Ruu226

Would it be possible to get more information on what you are running into?

Platform (or client):

EA ID (PSN ID/Gamertag):

Are you getting an error message?

Does this happen when loading into a specific mode or performing an action in a mode?

Does this happen to any other account on the device?

How long are you playing until this happens?

Are you playing from the device's internal storage or an external drive?

What type of network are you using? (Wired, Wireless, Hotspot)

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

Cheers!
SynGabs
2 years ago
I tried Lauching the game from my steam account on another PC. The disconnection from EA servers doesn't seem to happen ... So it would come from my PC. Is a reset the only option i got ? If I reset my PC is it guaranteed the issue won't pop up again ?
EA_Illium
EA Staff (Retired)
2 years ago
Hi @SynGabs, That would depend on the issue that is causing the error to occur. If you've tried launching your device in a clean boot or on a new windows Admin account and it continued to happen we may be running into issue with the PC or Windows that a reset might solve.

If you do decide to go that route, please make sure to back up any important files before running it!
qqkuku62
2 years ago
Hello,

I have tried all the suggested solutions and I still keep losing my connection to EA Servers when playing the game. Sometimes this happens immediately, sometimes I can play 2 - 3 minutes. The internet connection is good, around 100 Mbps, and it happens both on WiFi and with cable connection. The problem is not with the ISP as another PC in our household doesn't suffer from this issue.
Hoping that you can give some advice.
KingHez
Seasoned Novice
2 years ago
Hi
I keep losing connection with the ea servers. I'm playing on my Xbox series x. Even after a few minutes it loses connection. These are the messages I'm getting.
GusTL125
2 years ago
Having the same issue on PS4

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Madden 24 keeps losing connection to EA servers

16 Replies

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