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SynGabs's avatar
2 years ago

Madden 24 keeps losing connection to EA servers

My game keeps constantly disconnecting fom EA servers. I have tried every troubleshooting EAhelp told me to go through and nothing solved the issue. After 10-15 minutes of gameplay, I lose connection with EA Servers and can't retrieve it unless I close my game. I have also tried using my phone's wifi and it didn't solve the issue.

I'm playing on PC.

16 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Ruu226 

    Would it be possible to get more information on what you are running into?

     

    • Platform (or client):
    • EA ID (PSN ID/Gamertag):
    • Are you getting an error message?
    • Does this happen when loading into a specific mode or performing an action in a mode?
    • Does this happen to any other account on the device?
    • How long are you playing until this happens?
    • Are you playing from the device's internal storage or an external drive?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Is anything else happening?
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    Cheers!

  • SynGabs's avatar
    SynGabs
    2 years ago

    I tried Lauching the game from my steam account on another PC. The disconnection from EA servers doesn't seem to happen ... So it would come from my PC. Is a reset the only option i got ? If I reset my PC is it guaranteed the issue won't pop up again ?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @SynGabs, That would depend on the issue that is causing the error to occur. If you've tried launching your device in a clean boot or on a new windows Admin account and it continued to happen we may be running into issue with the PC or Windows that a reset might solve.

    If you do decide to go that route, please make sure to back up any important files before running it!

  • qqkuku62's avatar
    qqkuku62
    2 years ago

    Hello,

    I have tried all the suggested solutions and I still keep losing my connection to EA Servers when playing the game. Sometimes this happens immediately, sometimes I can play 2 - 3 minutes. The internet connection is good, around 100 Mbps, and it happens both on WiFi and with cable connection. The problem is not with the ISP as another PC in our household doesn't suffer from this issue.

    Hoping that you can give some advice.

  • KingHez's avatar
    KingHez
    Seasoned Novice
    2 years ago

    Hi

         I keep losing connection with the ea servers. I'm playing on my Xbox series x. Even after a few minutes it loses connection. These are the messages I'm getting. 

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