Forum Discussion

New Scout

2 years ago

Solved

Madden 24 trial issues ps5

Hello, I am having an issue downloading the Madden 24 10 hour trial from EA Play. I have been trying to download it for 2 days now and i keep getting the same error message "WS-116-483-3" I download...

technical issues

howie39
2 years ago
@TrevorHaskell Ok so I’ve finally got my issue resolved. EA were unable to help with the issue. I had to create a ticket/help case with PlayStation and ask them to remove the game/version from my game library and explained the issue and error. It took about a week for them to fix it but hope this helps!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @howie39

The error "WS-116483-3" is a console-provided error, we can also try the following steps if you have not:

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database

If you continue running into the error message we may need to reach out to Sony support.

Thanks!,

howie39

Not applicable

2 years ago

@EA_Illium Thanks for the response, I have tried all of the above and still getting the same error message and inability to get access to and download the game. I have spoke to Playstation/Sony support and they pointed me to seek help from EA. It's getting rather frustrating now as I'm completely unable to play the game, along with paying for an EA play subscription I can't get the full access of. What's the next steps from here?

TrevorHaskell
New Scout
2 years ago
Same things for me. Im rather annoyed.
TrevorHaskell
New Scout
2 years ago
@howie39 Did you figure anything out yet? I'm still unable to download after everything @EA_Illium has said so far.
howie39
Not applicable
2 years ago
@TrevorHaskell No absolutely nothing unfortunately. Still waiting to hear how we can resolve our issue.
EA_Illium
EA Staff (Retired)
2 years ago
Hey @howie39 @TrevorHaskell

I wanted to check if it would be possible to use something like a mobile hotspot to connect to the PSN network and check if it triggers the download for you?
TrevorHaskell
New Scout
2 years ago
@EA_Illium I just gave it a try but unfortunately theres still the same error code.
howie39
Not applicable
2 years ago
@EA_Illium The same for me unfortunately, did not work.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @howie39 @TrevorHaskell

Thanks for trying that, To confirm what are the PSN ID's you are playing under?
TrevorHaskell
New Scout
2 years ago
My psn is THaskey88
howie39
Not applicable
2 years ago
@EA_Illium ghow97
howie39
Not applicable
2 years ago
@TrevorHaskell Ok so I’ve finally got my issue resolved. EA were unable to help with the issue. I had to create a ticket/help case with PlayStation and ask them to remove the game/version from my game library and explained the issue and error. It took about a week for them to fix it but hope this helps!
TrevorHaskell
New Scout
2 years ago
Awesome!!! Ill give it a try
arronbobby
Not applicable
2 years ago
How
arronbobby
Not applicable
2 years ago
I am having the same issues as the other 2 people, I can confirm that I downloaded 3 day trial on same account that I tried to download ea play 10 hour trial, my Playstation account name is. They-Luv-Ronnie
XclusiveBoss27
Not applicable
2 years ago
Hey man, I’m running into the same issue. Who did you contact at PlayStation to get this request and how did you word it? Everyone I speak with seems to be clueless and keeps giving me the run around.
RyzeJosh
Not applicable
2 years ago
@EA_Illium Me Too Joshplayz42