Forum Discussion
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Download and install all available Windows Updates
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
Windows minimum requirements
OS: Win10
Processor (AMD): AMD Ryzen 5 1600
Processor (Intel): Intel Core i5 6700k*(4-cores; 8-threads)
Memory: 10GB RAM
Graphics card (AMD): AMD Radeon RX 570
Graphics card (NVIDIA): NVIDIA GeForce GTX 1050 Ti
DirectX: DX12
Online Connection Requirements: Broadband
Hard-drive space: 50GB
Thanks.
- 2 years ago
None of these suggestions worked. Game simply will not launch. I get stuck on this loading screen every time. I know it’s not a hardware issue. I run battlefield 2042 on high graphics with ease. This is only game I’ve ever had an issue with.
- 2 years ago
Could you please do me and the others having this same issue a favor and help us with Ultimate Team not loading and getting stuck on a grey screen? There's a post under Madden 24 Ultimate Team technical relating to this issue.
- 2 years ago
I cant believe I wasted $70 on something I never even got to play. EA really dropped the ball
- 2 years ago
I tried all of the above and my system meets those requirements. anything else I can try?
- 2 years ago
Did you ever get it fixed I’m having the same issue
- 2 years ago
I meet all requirements have all updated drivers and windows updates have more then enough storage and mine still goes to a black screen then back to the ea app
- 2 years ago@Crip269 i dont even get that far to a black screen it just opens the mini madden 24 window with the white bar then closes and goes back to ea app smdh
- 2 years ago
I'm still having this problem the same problem i had at game launch on pc are you kidding me. Awful hardware this is the Only game I've EVER had a problem with ever, Its clearly just the EA app itself even origin was better i had no problems then until it switched to the EA app.. Something has to be done, The game doesn't even launch for me, just opens the mini window with the white bar and then closes down and opens the EA app again. been the same problem for months and I've tried everything out there like secure boot and run as admin and turning my anti-virus off to download and plenty more that would take forever to name off, I need some answers
- 2 years ago@EA_Barry i dont even get that far to a black screen it just opens the mini madden 24 window with the white bar then closes and goes back to ea app smdh
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