Update: I have heard nothing from EA about this issue and am still unable to play.
While home for the holidays, I went to a friend's house who has an Xbox Series X and Madden 24 X|S so I logged into my Xbox account and was able to load up Madden 24 no problem at all.
However, I still cannot play on my Xbox series X.
In addition, I received FC24 as a gift and after downloading it I attempted to launch it and that came crashed / will not open either!! I then downloaded NHL 23 through the EA game pass and that also will not launch on my Xbox. From my understanding now, no X|S EA games will launch on my Xbox. Absolutely ridiculous.
I have noticed this issue as well on my Xbox. Though I am still able to play the games for a little bit, 20 to 40 mins, before it either crashes or completely crashes my xbox. EVERY EA game is doing this for me. Im at a complete loss for words as to how this issue even exist and how its gone on this long.
and do they care.
nope
