Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
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Same answer for past 3 years is kind of sad if you try this please dont waste your time and request your refund asap!
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
Thanks for letting us know what you're running across with Madden 24!
If you are still seeing crashing with Madden 24 on the Series X|S, first try going through the following:
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If crashing continues, please let us know the following if you have not so far:
Platform(X or S):
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific mode?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
are you serious?
Platform(X or S)😕eries x
PSN ID/Xbox GT: greatgang860
Region:usa
Are you getting an error message?no
Does this happen in a specific mode?no
Date this issue started (is it still happening?)?8-15-23
Is anything else happening?no
Please share any steps you've tried to far to resolve the issue: all steps
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
This worked for me
- @Skywalker6170 What mode did you use
Platform(X or S): X
PSN ID/Xbox GT: Litsconnie223
Region: North America
Are you getting an error message? No
Does this happen in a specific mode? No - this has happened in all modes i've played so far (MUT, Mini Games)
Date this issue started (is it still happening?)? Started on 8/14/2023, happened everyday since
Is anything else happening? No
Please share any steps you've tried to far to resolve the issue: Full shutdown, reboot of console. Closed game, reopened. Reinstalled.
If possible, share a Screenshot or Clip... N/A
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers N/A
Symptoms:
Game freezes while playing, then exits to the Xbox home dashboard. This has been an issue on my console since Madden 22 XSX.
Platform(X or S):X
PSN ID/Xbox GT:cguard45
Region:United States
Are you getting an error message?No
Does this happen in a specific mode?MUT
Date this issue started (is it still happening?)?8-24-23 to present
Is anything else happening?no
Please share any steps you've tried to far to resolve the issue: hard reset of the console. Multiple new copies of the game and digital download and they all crashed and went back to Xbox dashboard
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers
I also completed all the steps y’all suggested with changing dns setting and clearing blue Ray
I’m on Xbox series x
gm: EcoastRaider247
Mut24 crashes every time I try to play an online game. It’s usually in the second quarter.
it also crashes during solo challenges sometimes.
it’s either that it resets to the dashboard or it turns off my Xbox completely to the point that I can’t turn it back on with the controller. This same issue has been happening for the last two Maddens. It’s well last time someone did something about it. I thought it was a heat problem so I have an exhaust fan attached. It’s the same whether I have the fan on top or not. My Xbox is in a well ventilated area and I’ve tried all of your steps and nothing helpsPlatform(X or S): XBox Series X
PSN ID/Xbox GT: K3AK5
Region: U.S.
Are you getting an error message? No message game crashes then console turns off
Does this happen in a specific mode? I only H2H and it happens EVERY time. Has been happening since last year's game.
Date this issue started (is it still happening?)? Don't know specific date but it started happening with last year's game. I did a report for it then as well.
Is anything else happening? Nope
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
I've tried every step possible. All the ones that you guys have suggest and NOTHING WORKS. I'm over this! It's been about a month and a half since this year's version and still no patch. Paid for a game I can't play. Whenever yall fix this if you ever do. I need my record wiped clean. I was just playing and was winning and it crashed. Need some kind of compensation cause at this point this isn't fair to us as consumers. Been supporting Madden for years and this is literally the most frustrating issue.
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
