Madden NFL 24 Crashing Xbox Series X/S

It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...

technical issues

Try4Btr15

2 years ago

Keeps crashing for me...virtually unplayable.

SconnieGuy223

Rising Scout

2 years ago

@EA_Blitz @EA_Shepard Can anyone help us out here?

xBriingax
2 years ago
@EA_Blitz please help mate I'm trying to play mut champs and spend money on Mut
- EA_Shepard
  Community Manager
  2 years ago
  Hey All,
  
  This issue should have been resolved with the maintenance. As we still have reports of this happening, please run through the following steps and if they do not help, please provide is the detailed info below.
  
  Xbox Steps
  
  Spoiler
  
  Quit all running Apps (For Series X|S consoles)
  
  Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
  
  Try the steps in our Connection and Advance Connection Guides
  
  Open you're Xbox NAT Type
  
  Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
  
  Persistent Storage
  
  Go to settings > Select Device & Connections > Then Blue-Ray
  
  Select Persistent Storage > Clear Persistent Storage
  
  Alternate Mac:
  
  Go to settings > Select General  > Then Network settings
  
  Go to advanced settings > Alternate Mac address > Select clear
  
  Select restart
  
  Info We Need:
  
  Spoiler
  
  Platform:
  
  Which console generation do you have?
  
  What is your Gamertag/PSN ID?
  
  Date/time issue occurred
  
  What type of issue do you have?
  
  Which mode has this happened in?
  
  Which part of the mode?
  
  Summarize your bug
  
  How often does the bug occur?
  
  Steps: How can we find the bug ourselves?
  
  What happens when the bug occurs?
  
  Once we have that info we can send it back over to the team and have them take a look.
  - xBriingax
    2 years ago
    Platform: series x
    Which console generation do you have? Next gen
    What is your Gamertag/PSN ID? xBriingax
    Date/time issue occurred everyday since early release can't get past 1st or 2nd quarter
    What type of issue do you have? Freezing the get dash boarded some times freezes then turns my xbox off
    Which mode has this happened in? All game modes
    Which part of the mode? In a game in 1st or 2nd quarter it don't happen in menus
    
    Summarize your bug
    How often does the bug occur? Even time I load up the game if I try play h2h ultimate team,superstar even challengers
    Steps: How can we find the bug ourselves?
    What happens when the bug occurs? It freeze in game then it dash boards me some times it freezes then turns my xbox off