Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerHey All,
This issue should have been resolved with the maintenance. As we still have reports of this happening, please run through the following steps and if they do not help, please provide is the detailed info below.
Xbox Steps
Spoiler
- Quit all running Apps (For Series X|S consoles)
- Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Info We Need:
Spoiler
- Platform:
- Which console generation do you have?
- What is your Gamertag/PSN ID?
- Date/time issue occurred
- What type of issue do you have?
- Which mode has this happened in?
- Which part of the mode?
- Summarize your bug
- How often does the bug occur?
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs?
Once we have that info we can send it back over to the team and have them take a look.
- Platform: series x
- Which console generation do you have? Next gen
- What is your Gamertag/PSN ID? xBriingax
- Date/time issue occurred everyday since early release can't get past 1st or 2nd quarter
- What type of issue do you have? Freezing the get dash boarded some times freezes then turns my xbox off
- Which mode has this happened in? All game modes
- Which part of the mode? In a game in 1st or 2nd quarter it don't happen in menus
- Summarize your bug
- How often does the bug occur? Even time I load up the game if I try play h2h ultimate team,superstar even challengers
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs? It freeze in game then it dash boards me some times it freezes then turns my xbox off
@EA_Shepard iv already tired the steps u posted many times even tried reinstalling my game 3 times still no luck I have filled out the info that you have posted hopefully the team can fix it has I'm a heavy champs playing trying to spend money
I'm in the same boat as @xBriingax . We're having the same symptoms where we can't complete any matches without the game freezing.
It's just happened then 7.30am aest time freezes me and turned my xbox off @EA_Shepard
- EA_Shepard
@xBriingax I get it. We needed to make sure these were done after maintenance that was we give provide that information to the team so we don't go back and forth with steps we had not yet tried since the update was pushed.
I hate to say it but you guys didn't fix the problem if we have to change any settings and go through extra hoops on our end. The fact that we don't have this problem with any other game means EA has a server problem or a deep programming problem with this game that is yet to be fixed. If it isn't fixed soon you guys will be losing alot of money for refunds and people not buying the game in the future. I did all those steps before the maintenance and just now and I still get kicked from my game. You guys already have my account info because I've chatted with you twice already on your online chat. It's a week into the game this is just sad. Can't play one game without my game crashing still.
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