Madden NFL 24 Crashing Xbox Series X/S

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@EA_Shepard wrote:

Hey All,

This issue should have been resolved with the maintenance. As we still have reports of this happening, please run through the following steps and if they do not help, please provide is the detailed info below.

Xbox Steps

Spoiler

• Quit all running Apps (For Series X|S consoles)
• Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
• Try the steps in our Connection and Advance Connection Guides
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4) 

Persistent Storage

• Go to settings > Select Device & Connections > Then Blue-Ray
• Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

• Go to settings > Select General  > Then Network settings
• Go to advanced settings > Alternate Mac address > Select clear
• Select restart

Info We Need:

Spoiler

• Platform:
• Which console generation do you have? 
• What is your Gamertag/PSN ID? 
• Date/time issue occurred 
• What type of issue do you have? 
• Which mode has this happened in? 
• Which part of the mode? 
• Summarize your bug 
• How often does the bug occur? 
• Steps: How can we find the bug ourselves? 
• What happens when the bug occurs?

Once we have that info we can send it back over to the team and have them take a look.

@EA_Shepard Thanks for the response. Unfortunately, I have already tried these steps as @EA_Illium already suggested these steps on 8/16/2023.

I've factory reset my console, changed all the suggested settings, reinstalled the game 3x. No luck, same behavior. I've reported this issue to Microsoft and they suggested to work with you. I've reached out to EA Help and they left my ticket open since this isn't fixed.

• Platform: Xbox Series X
• Which console generation do you have?  Current gen, Xbox Series X
• What is your Gamertag/PSN ID? Litsconnie223
• Date/time issue occurred? Every time I play. I played on 8/15, 8/16, 8/18 between 7pm CDT - 11pm CDT. Time varies between 11am CDT - 4pm CDT on 8/19, 8/20
• What type of issue do you have? Anytime i'm playing the game where a football match is involved, the game crashes after a few minutes and sends me back to the Xbox dashboard.
• Which mode has this happened in? All of them. Quick play, Mini camp, Online H2H, MUT solo battles, MUT challenges, MUT house rules, MUT H2H.
• Which part of the mode? During the first few minutes of the mode.
• Summarize your bug? The game freezes while playing and sends me back to the Xbox Dashboard. I have to start the game up again after this happens.
• How often does the bug occur? All the time. See above. I have not been able to complete a match.
• Steps: How can we find the bug ourselves? Play any match of Madden for an extended period of time on Xbox Series X
• What happens when the bug occurs? The game freezes and sends me back to the Xbox Dashboard.