Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
- Platform: series x
- Which console generation do you have? Next gen
- What is your Gamertag/PSN ID? xBriingax
- Date/time issue occurred everyday since early release can't get past 1st or 2nd quarter
- What type of issue do you have? Freezing the get dash boarded some times freezes then turns my xbox off
- Which mode has this happened in? All game modes
- Which part of the mode? In a game in 1st or 2nd quarter it don't happen in menus
- Summarize your bug
- How often does the bug occur? Even time I load up the game if I try play h2h ultimate team,superstar even challengers
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs? It freeze in game then it dash boards me some times it freezes then turns my xbox off
@EA_Shepard iv already tired the steps u posted many times even tried reinstalling my game 3 times still no luck I have filled out the info that you have posted hopefully the team can fix it has I'm a heavy champs playing trying to spend money
I'm in the same boat as @xBriingax . We're having the same symptoms where we can't complete any matches without the game freezing.
It's just happened then 7.30am aest time freezes me and turned my xbox off @EA_Shepard
Same issue. I’ve been dealing with this nonstop for years. It only happens on Madden. I keep getting the runaround
EA_ShepardCommunity Manager
@xBriingax I get it. We needed to make sure these were done after maintenance that was we give provide that information to the team so we don't go back and forth with steps we had not yet tried since the update was pushed.
I hate to say it but you guys didn't fix the problem if we have to change any settings and go through extra hoops on our end. The fact that we don't have this problem with any other game means EA has a server problem or a deep programming problem with this game that is yet to be fixed. If it isn't fixed soon you guys will be losing alot of money for refunds and people not buying the game in the future. I did all those steps before the maintenance and just now and I still get kicked from my game. You guys already have my account info because I've chatted with you twice already on your online chat. It's a week into the game this is just sad. Can't play one game without my game crashing still.
- @GANGSTASHOTS Bro right iv send both info they need I play ultimate heavy and speed like crazy money to make a team and it's really frustrating that I get told it's my fault and do they steps and that's it
By the looks of it it's a server problem. I can play franchise and only get an error that I need to connect to ea servers every time I go to the next week in franchise or do other things in franchise. In all online modes the game completely crashes to dashboard. Most likely you guys could narrow it down to what servers the problems are happening on by simply tracking what accounts are reporting the issue and what servers they're connecting too. Then figure out what the problem with those servers are and fix it. I'm not working for you or any other game company and I can figure that out. Pass it on please for the love of god.
@GANGSTASHOTS wrote:By the looks of it it's a server problem. I can play franchise and only get an error that I need to connect to ea servers every time I go to the next week in franchise or do other things in franchise. In all online modes the game completely crashes to dashboard. Most likely you guys could narrow it down to what servers the problems are happening on by simply tracking what accounts are reporting the issue and what servers they're connecting too. Then figure out what the problem with those servers are and fix it. I'm not working for you or any other game company and I can figure that out. Pass it on please for the love of god.
That wasn't my case. I played offline quick play and let the game run without me playing, it still crashed.
@EA_Shepard wrote:@xBriingax I get it. We needed to make sure these were done after maintenance that was we give provide that information to the team so we don't go back and forth with steps we had not yet tried since the update was pushed.
Hey Shep.
Most of my free time since early access release trying to isolate and fix this issue. I finally have a data set and notes to make a conclusion. I have carried out all possible troubleshooting except changing Xboxes. That being said, me and 3 friends purchased our series X during Black Friday or the launch year. All at the same time. I am the only one with this issue.
The Crash:
Occurs regardless of game mode. SPECIFICALLY when in-game, the camera between plays zooms in tight on the players involved in the play.
Repeatable Examples:
1. Midway through 1st quarter of H2H, usually play 9. Play ends-> Cameras Change-> Crash
The crash occurs the exact moment the play selection interface would normally load.
2. The 2nd Play of any Franchise game.
This one is almost so consistent I’m convinced it must be a coding or overflow error. The crash occurs the exact same way as example 1.
The difference on this example, is that it is ALWAYS the second play of the game. (Post kick-off.)
Both examples the game freezes on the zoomed in tight shot of the players involved in the play. Regardless of what they are doing.
The crash does not occur UNLESS the camera angle occurs directly before the play selection interface.
Training camp drills can be completed for hours with no issue. Practice mode in franchise can be run for hours as smooth as glass. So it must be something to do with the rendering between plays before the interface. Crash is consistent regardless of frame rate, resolution, or graphics mode.
hope this helps!
Xbox Series X
BigJonDavid
@SconnieGuy223 well after playing for 3 hours on a xbox series S absolutely no dash boarding at all so something is wrong with the series X
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