Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
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@EA_Shepard iv already tired the steps u posted many times even tried reinstalling my game 3 times still no luck I have filled out the info that you have posted hopefully the team can fix it has I'm a heavy champs playing trying to spend money
EA_Shepard
Community Manager
Community Manager@xBriingax I get it. We needed to make sure these were done after maintenance that was we give provide that information to the team so we don't go back and forth with steps we had not yet tried since the update was pushed.
I hate to say it but you guys didn't fix the problem if we have to change any settings and go through extra hoops on our end. The fact that we don't have this problem with any other game means EA has a server problem or a deep programming problem with this game that is yet to be fixed. If it isn't fixed soon you guys will be losing alot of money for refunds and people not buying the game in the future. I did all those steps before the maintenance and just now and I still get kicked from my game. You guys already have my account info because I've chatted with you twice already on your online chat. It's a week into the game this is just sad. Can't play one game without my game crashing still.
- @GANGSTASHOTS Bro right iv send both info they need I play ultimate heavy and speed like crazy money to make a team and it's really frustrating that I get told it's my fault and do they steps and that's it
By the looks of it it's a server problem. I can play franchise and only get an error that I need to connect to ea servers every time I go to the next week in franchise or do other things in franchise. In all online modes the game completely crashes to dashboard. Most likely you guys could narrow it down to what servers the problems are happening on by simply tracking what accounts are reporting the issue and what servers they're connecting too. Then figure out what the problem with those servers are and fix it. I'm not working for you or any other game company and I can figure that out. Pass it on please for the love of god.
@GANGSTASHOTS wrote:By the looks of it it's a server problem. I can play franchise and only get an error that I need to connect to ea servers every time I go to the next week in franchise or do other things in franchise. In all online modes the game completely crashes to dashboard. Most likely you guys could narrow it down to what servers the problems are happening on by simply tracking what accounts are reporting the issue and what servers they're connecting too. Then figure out what the problem with those servers are and fix it. I'm not working for you or any other game company and I can figure that out. Pass it on please for the love of god.
That wasn't my case. I played offline quick play and let the game run without me playing, it still crashed.
@EA_Shepard wrote:@xBriingax I get it. We needed to make sure these were done after maintenance that was we give provide that information to the team so we don't go back and forth with steps we had not yet tried since the update was pushed.
Hey Shep.
Most of my free time since early access release trying to isolate and fix this issue. I finally have a data set and notes to make a conclusion. I have carried out all possible troubleshooting except changing Xboxes. That being said, me and 3 friends purchased our series X during Black Friday or the launch year. All at the same time. I am the only one with this issue.
The Crash:
Occurs regardless of game mode. SPECIFICALLY when in-game, the camera between plays zooms in tight on the players involved in the play.
Repeatable Examples:
1. Midway through 1st quarter of H2H, usually play 9. Play ends-> Cameras Change-> Crash
The crash occurs the exact moment the play selection interface would normally load.
2. The 2nd Play of any Franchise game.
This one is almost so consistent I’m convinced it must be a coding or overflow error. The crash occurs the exact same way as example 1.
The difference on this example, is that it is ALWAYS the second play of the game. (Post kick-off.)
Both examples the game freezes on the zoomed in tight shot of the players involved in the play. Regardless of what they are doing.
The crash does not occur UNLESS the camera angle occurs directly before the play selection interface.
Training camp drills can be completed for hours with no issue. Practice mode in franchise can be run for hours as smooth as glass. So it must be something to do with the rendering between plays before the interface. Crash is consistent regardless of frame rate, resolution, or graphics mode.
hope this helps!
Xbox Series X
BigJonDavid
@SconnieGuy223 well after playing for 3 hours on a xbox series S absolutely no dash boarding at all so something is wrong with the series X
@EA_Shepard @EA_Blitz @EA_Illium is there any compensation I can get for not being about to play for a week now that I had to trade my series X away for a series S to play madden would much appreciate it
- EA_Shepard
Hey Everyone,
Wanted to let everyone know that this has been sent back over to the team for review, so they are looking into this one. Once we have an update on this we will post it here and let y'all know what is happening with this!
Cheers!
@EA_Shepard thanks for the update!
We heard this before - it’s crazy as a NFL employee I can’t play the game lol
- @xBriingax good to know.
Seems like the maintenance may have been a step in the right direction. I’ve been able to play about ten games of h2h all four quarters without crashing. I’ve only crashed twice in the past two days and both time it was during mut challenges.
I’m playing offline franchise mode on the Xbox One S (I know it’s a dated system), but every time I try to negotiate contracts, it lets me actually do it, but then when I exit out from that screen, the game crashes and goes back to the Xbox homepage. I’ve sent like 3 messages and no response, even took a video of it happening.
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