Madden NFL 24 Crashing Xbox Series X/S

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@EA_Illium wrote:

Hey Everyone

Thanks to everyone that has shared information about crashing on the Xbox. 

If you are still seeing this would it be possible to get the following information?

• Where does the crash happen? (Are you doing the same activity each time?
• How often does it crash and is it always in the same place? 
• What graphics setting are you set to for in-game settings?
• Does this happen on another device?
• Are you playing from the console's internal drive or an external storage? 

Thanks!

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@EA_Illium @EA_Shepard 

• Where does the crash happen? (Are you doing the same activity each time?
  • It happens in all game modes within Madden 24. It's sporadic in terms of what specific time during the game. I haven't been able to find a pattern of the crash behavior. When it does happen, it's usually after the ball is snapped or in the middle of a play.
• How often does it crash and is it always in the same place?
  • The game crashes all the time. Each time I play a match it crashes between the 1st and 2nd quarter. It's a range of time instead of specific point.
• What graphics setting are you set to for in-game settings?
  • I am currently using Performance Mode. Switching to Quality mode doesn't change the behavior. It crashes the same amount. I have tried running the game at 4K @ 120hz, 4k @ 60hz, 1440p @ 120Hz, 1080p @ 60Hz. The behavior doesn't change. I even changed TV's and it didn't fix the problem.
• Does this happen on another device?
  • This seems exclusive to Xbox. PC I didn't experience this frequent of crashing. I am going to borrow a friend's xbox to see if it's reproducible on their console.
• Are you playing from the console's internal drive or an external storage?
  • I am currently playing from the internal drive. I have tried external storage, no difference in behavior. It still crashes the same amount.