Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerHey All,
This issue should have been resolved with the maintenance. As we still have reports of this happening, please run through the following steps and if they do not help, please provide is the detailed info below.
Xbox Steps
Spoiler
- Quit all running Apps (For Series X|S consoles)
- Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Info We Need:
Spoiler
- Platform:
- Which console generation do you have?
- What is your Gamertag/PSN ID?
- Date/time issue occurred
- What type of issue do you have?
- Which mode has this happened in?
- Which part of the mode?
- Summarize your bug
- How often does the bug occur?
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs?
Once we have that info we can send it back over to the team and have them take a look.
@EA_Shepard
Platform: Xbox Series X
Gamer tag: MattRads10
Date: Been happening since Madden 23. But Friday 8/18 for Madden 24 when game released.
Issue: Middle of game and game either shuts down and boots me to Home Screen or will just shut off Xbox.
Mode: Every mode. Notice it mostly in online franchise during a game.
Bug: Game just shuts off in middle of a game. Can never finish a user game and have to resume about 5-20 times in a regular game against CPU
Occur: Every time. Sometimes I’ll get in about 10 minutes of game play other times it’s 2 minutes
Steps: Play an online franchise under my EA account. You’ll figure it out in the 1st or 2nd Quarter.
What Happens: My game stops and kicks me back to Home Screen or Xbox Shuts completely off.
Thanks,
Matt
Platform: Xbox Series X
Gamer tag: MattRads10
Date: Been happening since Madden 23. But Friday 8/18 for Madden 24 when game released.
Issue: Middle of game and game either shuts down and boots me to Home Screen or will just shut off Xbox.
Mode: Every mode. Notice it mostly in online franchise during a game.
Bug: Game just shuts off in middle of a game. Can never finish a user game and have to resume about 5-20 times in a regular game against CPU
Occur: Every time. Sometimes I’ll get in about 10 minutes of game play other times it’s 2 minutes
Steps: Play an online franchise under my EA account. You’ll figure it out in the 1st or 2nd Quarter.
What Happens: My game stops and kicks me back to Home Screen or Xbox Shuts completely off.
Thanks,
Matt
I am getting a refund and I suggest you all do the same
