Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)[Requesting Information]
Hi Everyone,
Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Play from the Console internal SSD versus an external drive
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If you continue seeing crashes please let us know the following if you have not.
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific game mode or on a specific screen?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
[Update]
Hey Madden Community!
If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening?
Thanks!
@EA_Illium wrote:[Requesting Information]
Hi Everyone,
Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Play from the Console internal SSD versus an external drive
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If you continue seeing crashes please let us know the following if you have not.
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific game mode or on a specific screen?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
[Update]
Hey Madden Community!
If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening?
Thanks!
I’m using performance and crashing non stop every online game
- EA_Illium
Hey @Bighead2040 @xBriingax @Forzajuv369 @SconnieGuy223 @robmanso1
Thanks for the information!, To check is there a secondary account on your Xbox we can test to see if it runs into the same issue?
Thanks!
- @EA_Illium Graphics mode doesn't change anything. I've switched it numerous times. It's something to do with your servers or the game coding/programming itself. We have all exhausted every option possible including every single option you can think of for us to do on our end. I did all of this the first day. Without you guys telling me how.
@EA_Illium sadly I had to downgraded my series X to get a series S for me to be able to play the game there is something wrong with the series X version but is there any compensation I can get for not being able to play for a week
@EA_Illium I created a new Xbox account and EA account on my Series X. Same behavior. First quick play match, the game crashed in the 4th quarter. Second match the game crashed when the stadium scenery was being displayed pregame.
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