Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerHey All,
This issue should have been resolved with the maintenance. As we still have reports of this happening, please run through the following steps and if they do not help, please provide is the detailed info below.
Xbox Steps
Spoiler
- Quit all running Apps (For Series X|S consoles)
- Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Info We Need:
Spoiler
- Platform:
- Which console generation do you have?
- What is your Gamertag/PSN ID?
- Date/time issue occurred
- What type of issue do you have?
- Which mode has this happened in?
- Which part of the mode?
- Summarize your bug
- How often does the bug occur?
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs?
Once we have that info we can send it back over to the team and have them take a look.
Weird. Clearing my persistent blue-ray storage and opening my NAT didn't solve the OFFLINE crashing problem.
@SYNTFLEMXC wrote:Weird. Clearing my persistent blue-ray storage and opening my NAT didn't solve the OFFLINE crashing problem.
Yup thats because its a loading bug/code issue , EA next steps
1️⃣Take The Data we gave them and the console operating system version/builds
2️⃣Run a debug code error stress test watching the code run on both old gen and new gen see where the code differs (thats the baseline where the crash happens) for example in New Gen you have the pre game gameplans thats not in old Gen but my opinion from the crashes is the loading screen taking you into a game or mode or sequence trigger of a replay thats where I believe the bad code is at
3️⃣Fix the code running it on as many versions of the Xbox series x console releases from year 1 it released to current to make sure the hardware works with operating system and code in Tech we call these Drivers and its usually the Gpu (Graphics Card) not playing nice with the underlying operating system such as Windows
4️⃣Release the fix and show the community you care ❤ I understand its millions and millions lines of code and thousands of people who work on a game but you can't have us pay for a game which never works as long as they fix within the first month I forgive game companies
Yeah I totally agree. For me it’s always mid game, pre play or when selecting a play. I think it’s a sequence trigger for replay or maybe be even a trigger for a commentator phrase or stat window.
@WGDesigns wrote:
@SYNTFLEMXC wrote:Weird. Clearing my persistent blue-ray storage and opening my NAT didn't solve the OFFLINE crashing problem.
Yup thats because its a loading bug/code issue , EA next steps
1️⃣Take The Data we gave them and the console operating system version/builds
2️⃣Run a debug code error stress test watching the code run on both old gen and new gen see where the code differs (thats the baseline where the crash happens) for example in New Gen you have the pre game gameplans thats not in old Gen but my opinion from the crashes is the loading screen taking you into a game or mode or sequence trigger of a replay thats where I believe the bad code is at
3️⃣Fix the code running it on as many versions of the Xbox series x console releases from year 1 it released to current to make sure the hardware works with operating system and code in Tech we call these Drivers and its usually the Gpu (Graphics Card) not playing nice with the underlying operating system such as Windows
4️⃣Release the fix and show the community you care ❤ I understand its millions and millions lines of code and thousands of people who work on a game but you can't have us pay for a game which never works as long as they fix within the first month I forgive game companies
What I don’t get is why it’s only happening to me/my Xbox out of my friend group. 10-15 other people I know who play messenger regularly aren’t having this issue. But I know thousands of us are. Very strange.
I have played 2 separate days since the title update was released last Thursday. I was able to complete 1 franchise game with 6 min quarters before the crashing came back. I tried playing a solo battles game today and it crashed before halftime. This bug is still present.
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