Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
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EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
Thanks for letting us know what you're running across with Madden 24!
If you are still seeing crashing with Madden 24 on the Series X|S, first try going through the following:
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If crashing continues, please let us know the following if you have not so far:
Platform(X or S):
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific mode?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Platform(X or S):X
PSN ID/Xbox GT:cguard45
Region:United States
Are you getting an error message?No
Does this happen in a specific mode?MUT
Date this issue started (is it still happening?)?8-24-23 to present
Is anything else happening?no
Please share any steps you've tried to far to resolve the issue: hard reset of the console. Multiple new copies of the game and digital download and they all crashed and went back to Xbox dashboard
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers
I also completed all the steps y’all suggested with changing dns setting and clearing blue Ray
