I chatted with someone from EA Help. Someone named Tanshi. They consulted with the “game team” and was told that upgrading is not an option. Despite the fact it is clearly advertised on the game box. I went to Walmart with the chat transcript hoping they would refund it due to false advertisement. But they refused. Tanshi said they cannot refund it due to the purchase occurring at Walmart. So basically nobody can help. I found some executives email addresses online and just sent an email to the three names I found with copies of the chat transcript and pictures of the game box and demanded a response within 24 hours and a full refund. Will update once I get a reply. Will be contacting the BBB about this as well.
