EA Staff (Retired)Hey @Saesch82 Would it be possible to get the following information?
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
Cheers!
Platform: PS4 to PS5
PSN ID/Xbox GT: DerSaesch82
Region: Germany
Are you getting an error message?
No
Is anything else happening?
No
Please share any steps you've tried to far to resolve the issue:
I played the game on the PlayStation 4 and have now received a PlayStation 5. I copied the game data from the PlayStation 4 to the PlayStation 5 when configuring the PlayStation 5, and I also copied the Madden 24 game content in the process. When I realized that an upgrade was not available, I deleted my Madden 24 game content and the game. When the game is inserted into the Playstation 5, updates are loaded and installed immediately, but no Playstation 5 upgrade. You can see in the gamehub that I've played 14 hours, 12 of them on PlayStation 4. I've attached screenshots.
I checked for systemupdates, my Softwareversion is Up to date.
I had also rebuild my licensedatabse in the safe mode.
If possible, share a Screenshot or Clip...
Screenshot one is showing you, that the disk is insert in Playstation 5.
Screenshot two is showing you, that I can buy the Deluxe Edition, but there is no hint to upgrade to the Playstation 5 software.
Screenshot three is showing you, that I can buy the Standard Edition again as download. There is no link between my physical disk and the Store. But the disk is in the drive (see screenshot one).
I too am having this issue. My son has a ps4 in his room so we bought that version only to find out the ps5 version had the mode he was excited about and after hearing about the dual entitlement he excitedly downloaded it onto my ps5 and nothing. No option for an upgrade no question on which version i want to download. Only option i see is to rebuy it
