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cujun's avatar
cujun
8 months ago
Solved

Missing 97 OVR Redzone Royale cards from Binder

When I logging into MUT this morning all the prebuilt 97 OVR Redzone Royale cards were gone from my binder. I had at least 24 97 OVR cards and they were all locked to assure I wouldn't sell, put into sets are use them for anything except making the 99 OVR Rookie Premiere cards for transferring to Madden 25 MUT. Has anyone else had this issue? I already contacted EA help and was told to post here along with the submission to their team to look into

technical issues
  • EA_Aljo's avatar
    EA_Aljo
    8 months ago

    Hi there, @cujun 

    Unfortunately, we're not able to help with missing content over Answers HQ. An advisor will need to investigate this for you. Please follow the instructions in this article to open a case. Thank you!

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi there, @cujun 

    Unfortunately, we're not able to help with missing content over Answers HQ. An advisor will need to investigate this for you. Please follow the instructions in this article to open a case. Thank you!

  • cujun's avatar
    cujun
    8 months ago

    Good to know. I spent all yesterday in chat with EA Help and was told as part of the fix I should come here and post. Guess that was the typical pass the buck. I appreciate the response and will again follow up with the advisor from my last chat. At this point in the game I'm not expecting much, but for me that's not the point. For me it's the time out into making those cards that's my issue. Again thanks for the response.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @cujun 

    They should be investigating your account to try to find out what happened to those players. If they did that and cannot verify the claim, they'll send you to the forums to report it. Unfortunately though, we can't help with any missing content or account related issues. 

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