Product: Madden NFL 24
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? NotTheGoate
Date/time issue occurred 11:15pm Approx. 8/16/2023
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Draft Champions
Summarize your bug After Completing a MUT Draft Solo game, I was disconnected from EA Servers. After this happened, every time I try to go into MUT Draft Solo I get a message, "Our servers cannot process your request at this time. Please try again later." I've tried again later about 250 times. It's not working. I can play every other mode and everyone I know can play MUT Draft Solo. Even on the same console. Just not with my account. I have deleted and reinstalled the game 5 times. I have completely reset and deleted everything from my xbox and started from nothing. Still doesn't work. I've sent several tweets to multiple EA twitter accounts asking for help. Not a single answer, not a suggestion as to who I can contact. Nothing. This is very frustrating to pay $100 for a game to get early access and not get it. And still have zero support from EA on resolving this issue.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to play MUT Draft solo on my account.
What happens when the bug occurs? I get an error message, "Our servers cannot process your request at this time. Please try again later."
What do you expect to see? I expect to see the game mode launch so that I can play this game mode.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Please help resolve this issue.
Product: Madden NFL 24
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? KayneDawg
Date/time issue occurred Yesterday and Continuing
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Competitive Pass
Summarize your bug In the Solo Battles menu, I am able to select an opponent. After that, I also am able to select the difficulty level. The game then goes into a loading screen. Unfortunately, I then receive the message, "ERROR; Our servers are unable to process your request at this time. Please try again later."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into my Solo Battles and attempt to play an opponent.
What happens when the bug occurs? "ERROR; Our servers are unable to process your request at this time. Please try again later."
What do you expect to see? The beginning of a Solo Battle game.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A
Thank you!
