Forum Discussion

2 years ago

Solved

My game keeps freezing ps5

Ever since I played apex on my ps5 it has been freezing and crashing, I’ve tried everything to fix it even the things you recommended, I don’t think my ps5 it the problem, the servers are, for the lo...

technical issues

EA_Illium
2 years ago
Hey @Lucferx_77

Thanks for reaching out the community on Answers HQ, If you have not so far try the following steps first.

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

Verify you signed into your PSN account

Check for updates

Restore Licence

Try the steps in our Connection and Advance Connection Guides

Open your PS5 NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Entering Safe Mode and Rebuild your PS database

Cheers!

EA_Illium

EA Staff (Retired)

2 years ago

Hey @Lucferx_77

Thanks for reaching out the community on Answers HQ, If you have not so far try the following steps first.

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database