Forum Discussion

BigMan143254's avatar
BigMan143254
3 years ago
Solved

My premium current was taken but I wasn’t given the pack I bo

I went in and bought $25 of premium currency to start of my MUT team bought the team Draft starter pack and didn’t get the pack because when I clicked buy the servers “ couldn’t process my actions” a...
technical issues
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @BigMan143254 

    I would recommend reaching out to our support to take a further look at your account. 

     

    Create a support ticket on our help site with this link.

     

    Cheers!

     

hjgilber1654's avatar
hjgilber1654
3 years ago

Any solution? Just had the same exact thing happen to me too. 

hjgilber1654's avatar
hjgilber1654
3 years ago

Why is this being listed as solved? EA has not solved this issue for me and keeps trying to close my case on the support website. I have spent a ton on MUT in the past, but they are very close to me never playing another Madden because of how poorly they are handling my customer service request. 

  • hjgilber1654's avatar
    hjgilber1654
    3 years ago

    My case for this keeps being listed as fixed despite no communication in return at any point from EA and my currency and items both still missing. This is pretty pathetic customer service. 

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