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Not applicable

2 years ago

Solved

New account pavks

I recently bought aps5 and started ultimate team and my new account packs disappeared

EA_Illium
2 years ago
Hi @sinsay858

To confirm if you were playing MUT on a PS4 and transitioned to the PS5 (and starting playing the PS5 version) your MUT progress does not carry over with you.

This is because MUT does not support cross-platform progression and the two versions are different. You can however download the PS4 version on a PS5 and play from there, however certain features exclusive to the Current generation console will not be available on the PS5.

Thanks!

3 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @sinsay858 Apologies what do you mean by new account packs? Are you expecting to see content from other platforms, or is this for a specific edition of Madden 24?
sinsay858
Not applicable
2 years ago
No sir, I've seen these packs, going back to harvest packs, I don't have previous console so I guess they transferred my accounts history as I've been playing since November. I opened a few packs then I logged out and logged back in later and every last pack was gone. I went from ps4 to ps5
EA_Illium
EA Staff (Retired)
2 years ago
Hi @sinsay858

To confirm if you were playing MUT on a PS4 and transitioned to the PS5 (and starting playing the PS5 version) your MUT progress does not carry over with you.

This is because MUT does not support cross-platform progression and the two versions are different. You can however download the PS4 version on a PS5 and play from there, however certain features exclusive to the Current generation console will not be available on the PS5.

Thanks!

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