No Audio at all

[Requesting information]

Hey Everyone, 

Thanks for letting us know what your experiencing with Madden NFL 24. 

If you are still seeing issues with losing PC Audio, please try the following:

• Check for driver updates for your audio device
• Verify you don't have another program blocking or stopping audio
• Try restarting your PC and checking if the audio returns. 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

If this issue keeps up please let us know the following:

Would it be possible to get more information on this?

• Platform:
• EA ID (GamerTag):
• Are you getting an error message?
• What type of audio device do you have?
• Is it wired or wireless?
• Which modes does this happen in?
• Does this happen when loading into a specific more or performing an action in a mode?
• Does this happen to any other account on the device?
• How long are you playing until this happens?
• Are you playing from the device's internal storage or an external drive?
• What type of network are you using? (Wired, Wireless, Hotspot)
• Is anything else happening?
• Please share any steps you've tried to far to resolve the issue:
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!