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xAqua0's avatar
xAqua0
2 years ago
Solved

No Audio when i load into Madden 24

No audio when i load into madden, this just started like 2 days ago, and i looked up ways to fix it which include  1) Restarting the application 2) Restarting my PC 3) updating windows  4) going ...
technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @xAqua0 Thanks for the information, When you have a moment can we try the following steps?

    • Check for audio device driver updates. 
    • Check Windows settings or any connected device is not lowering the game volume. 
    • Try using a separate headset
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Connection and Advance Connection Guides 
    • Check for other applications that may be limiting EA App or Game performance
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
    • Restart your device in Clean Boot mode, then just try running the client and game

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @xAqua0 

Would it be possible to get more information on this?

 

  • Platform:
  • PSN ID/Gamertag:
  • Are you getting an error message?
  • What type of audio device do you use?
  • Which modes does this happen in?
  • Does this happen when loading into a specific more or performing an action in a mode?
  • Does this happen to any other account on the device?
  • How long are you playing until this happens?
  • Are you playing from the device's internal storage or an external drive?
  • What type of network are you using? (Wired, Wireless, Hotspot)
  • Is anything else happening?
  • Please share any steps you've tried to far to resolve the issue:
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

xAqua0's avatar
xAqua0
2 years ago

Hello this is still a problem. I just deleted and reinstalled the game and this seems to fix nothing with my audio. I know its only been a few days but is there no fix to this solution? My audio works on every other game perfectly fine and i know this is a game problem not a user problem. I would be very grateful for any type of suggestions please and thank you!!!

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @xAqua0 Thanks for the information, When you have a moment can we try the following steps?

    • Check for audio device driver updates. 
    • Check Windows settings or any connected device is not lowering the game volume. 
    • Try using a separate headset
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Connection and Advance Connection Guides 
    • Check for other applications that may be limiting EA App or Game performance
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
    • Restart your device in Clean Boot mode, then just try running the client and game

    Thanks!

  • Utzzz11's avatar
    Utzzz11
    2 years ago
    @xAqua0 I’m still having all these problems I’ve tried everything and all my other games work perfectly fine no issues but when I load EA and play madden I can’t hear anything??can we get a real solution

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