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i6iwr1egtnp5's avatar
i6iwr1egtnp5
1 year ago
Solved

Obtaining game code for Madden NFL 24

Forgive me if this is FAQ, but I would like to know how my son (8yo) can get access to NFL Madden 24.  The app says he needs a code.  If I purchase the game from the EA web store, will that provide a...
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    1 year ago

    @i6iwr1egtnp5 

    Purchases made from the EA app do not provide codes- instead the game will be automatically placed into the game library for the account that made the purchase.

    If you need to look into transferring the game to the other account, you can contact live support from the help site here to explore your options. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
1 year ago

@i6iwr1egtnp5 

Gotchya, underage or child's account will work a little differently as they are not able to access the store in the EA app. Instead, you'd need to buy a digital version of the game and redeem the code included with the game to your child's account.

You can look over the article here for where to safely purchase digital content: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/#where-to-buy 

i6iwr1egtnp5's avatar
i6iwr1egtnp5
1 year ago

I have now purchased the game using the EA app, by logging into my parent's account and proceeding with downloading.  The game now plays if logged in with my details.  To play on the child's app, I need to enter a code which is supposed to be included in my purchase confirmation email.  However there is no such code.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @i6iwr1egtnp5 

    Purchases made from the EA app do not provide codes- instead the game will be automatically placed into the game library for the account that made the purchase.

    If you need to look into transferring the game to the other account, you can contact live support from the help site here to explore your options. 

    • i6iwr1egtnp5's avatar
      i6iwr1egtnp5
      1 year ago

      OK will do that thank you for your help

      • i6iwr1egtnp5's avatar
        i6iwr1egtnp5
        1 year ago

        It is solved now, I went to web chat which was excellent.  Turns out EA app purchases do not supply a code, they only come when purchased from a retailer.  Fortunately the support agent was able to move the game from mine to my son's account.  Thanks for help and pointing me in the right direction.

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