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i6iwr1egtnp5's avatar
i6iwr1egtnp5
2 years ago
Solved

Obtaining game code for Madden NFL 24

Forgive me if this is FAQ, but I would like to know how my son (8yo) can get access to NFL Madden 24.  The app says he needs a code.  If I purchase the game from the EA web store, will that provide a...
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @i6iwr1egtnp5 

    Purchases made from the EA app do not provide codes- instead the game will be automatically placed into the game library for the account that made the purchase.

    If you need to look into transferring the game to the other account, you can contact live support from the help site here to explore your options. 

i6iwr1egtnp5's avatar
i6iwr1egtnp5
2 years ago

OK will do that thank you for your help

i6iwr1egtnp5's avatar
i6iwr1egtnp5
2 years ago

It is solved now, I went to web chat which was excellent.  Turns out EA app purchases do not supply a code, they only come when purchased from a retailer.  Fortunately the support agent was able to move the game from mine to my son's account.  Thanks for help and pointing me in the right direction.

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