PC restarts while playing Madden

@BigTplaysgames 

If you upgraded your GPU without also upgrading your power supply, it is possible the GPU is pulling too much power.

If this is not the case, you might start reseating cables inside the PC case.

Thanks.

PC gameplay via EA app. 

My game randomly freeze while I play and 1 sec after the freeze the game shuts down with no error messages or anythihng.

I run RTX 4090 with i9-13900K, DDR 5

I cant play the game, any fixes? 

All drivers are updated, BIOS and other stuff also, windows 11 also updated.

Thanks!

I went inside my computer, cleaned it all out, reset all my power supply cables. Checked it with a tester and the power supply appears to be functioning properly.  I also ran it through multiple stress tests and everything passes without a restart.  Never see an error in any of the reports in any of the stress tests I've done including OCCT.

But also I did NOT upgrade my GPU recently. Power Supply is 800W more than enough for what I have.

I can also confirm this restart problem happens 100% of the time I play Madden 24 pre and post update.  Drivers have been updated with a clean boot.  Restart has happened with and without GeForce Experience installed.  

Been having the same issue with madden for years. Haven't changed any parts in my pc and have never had this issue with any other game at all. This is not an issue with my pc or @BigTplaysgames pc EA. This is your game in particular doing something to turn our pcs off. It has happened to me with Madden 20, 21 and now 24 (I didn't buy 22 or 23). Please offer us a fix.

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@mukmukjr wrote:

Been having the same issue with madden for years. Haven't changed any parts in my pc and have never had this issue with any other game at all. This is not an issue with my pc or @BigTplaysgames pc EA. This is your game in particular doing something to turn our pcs off. It has happened to me with Madden 20, 21 and now 24 (I didn't buy 22 or 23). Please offer us a fix.

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Well...it actually is technically a problem with your PC and it not being able to sufficiently cool your CPU at such high CPU load. Unfortunately, Madden 24 uses a ridiculous amount of your CPU and will cause it to overheat which is what is causing the PC to shut down. I was on a 4080 and 11th Gen i9 and it also restarted my PC at random points every single match. Also didn't have problems in 99 percent of my 300+ game library. Then I started monitoring my hardware temps with nvidia geforce exerience overlay and realized my CPU was using 80%+ on all cores and then my PC shut down and restarted. I repasted the cpu on my 240mm AIO liquid cooler that orignally came with my PC back in 2020. Turns out the coolant in the AIO had evaporated slowly over time, and that mixed with a dirty radiator caused my CPU to not be able to cool sufficiently for such high CPU load. This week i installed a 360mm Corsair H150i AIO and what do you know, Madden24 never crashes anymore and my temps stay below 70c even at  100% on all cores.