Forum Discussion
3 Replies
- EA_Illium2 years ago
EA Staff (Retired)
HI @jeffspicolli0902 when you have a moment can we try going through the following steps and check if there is any improvement?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
I can't speak for Jeff, but I know I have already completed these steps multiple times and still can't play the game I paid for.
- EA_Illium2 years ago
EA Staff (Retired)
Hey @Mazarbull Would it be possible to get the following information?
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag and an EA App Error ID
Cheers!