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EA_Illium
EA Staff (Retired)
3 years ago3 years ago
This is the ID I got from my most recent EA Error Report: d993ad21-ca9a-4725-9fac-72c07e0fea81
I lost the others but have submitted approximately 4
- EA_Illium3 years ago
EA Staff (Retired)
Hi @wf1029 Thanks for this!
When you have a moment can we try the following?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
Cheers!
- 3 years ago
I have attempted to verify the files because 3 need to be re-installed. However, when I re-install these files, it causes EA Anticheat to fail and require re-installation. I have reached out to Steam and they have indicated that it is an issue I need to take up with you while also telling me the files may no be important. I will do the other things on the list and let you know if they work.
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