(PS4) Can't add Online Friends Through Friends Portal

Hey Everyone, 

Thanks for letting us know what you are running into with Madden 24. 

Would it be possible to get the following information?

• Platform:
• PSN ID/GameTag:
• Are you playing the Last Gen or Current Gen version of Madden 24?
• Do you get any error messages?
• Does this happen on any other account on the device?
• Do you have cross-play enabled or disabled?
• Have you recently unlinked or linked your PSN to an EA account?
• What type of network are you using? (wired, wireless, hotspot)
• What is your NAT Type?
• If possible, do you have this issue with any other EA game?

Also if you have not try going through our following guides to see if this clears up:

Xbox

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

PlayStation

• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

Cheers!