PS4 Network error "In order to access the online features for this title..."

As soon as I launch Madden 23, I receive the following error: "In order to access the features for this title your account on PSN must be signed in and you must be signed in to the EA servers." If I click the 3 dots in the bottom-right corner and choose "EA Account," I get another error:  "Warning: Unknown login error occurred."

I have rebooted, verified updates were installed, logged off/on my account and waited a week--nothing. Online support couldn't figure it out. They had me reset my password, disconnect from my home WIFI and connect to my phone's mobile hotspot (that one was interesting)--nothing worked. I verified that my PSN ID is linked to my EA Account. The rep started to question if something was wrong with my PSN account or my internet connection. There is no problem with either. I have no problem with any other game. My Madden trophies and progress are GONE.

At this point, I am thinking about deleting my EA account and creating a new one, but I am concerned that I still will not be able to connect and/or this will happen again with no explanation. It just seems to me that my account was corrupted somehow and no one will acknowledge that. Were there problems with the EA Servers in the past few months because I had not logged on for a few weeks? Also, if there is a persistent connection on my EA Account, why isn't there a feature on Madden to allow me to MANUALLY SIGN-OUT of my account so that I can sign-in again ESPECIALLY if the Rep reset my password????

This problem is aggravating! One week it worked, the next, it did not.