Forum Discussion

bng689's avatar
2 years ago

PS5 - Staggering/lag through menus

Performance issues - game runs but terribly bad.

Loading into anything in menu takes a good 5-10 seconds. Can't do much as it staggers so much.

Makes it horrible to play. Feels like a game from the 80s

Any advice on how to make the game run smooth like it should?

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @bng689 

    Thanks for taking a moment to share what you are running into with Madden 24, Once you have a moment we can try the following:

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    If you continue seeing performance issues, let us know the following:

    Would it be possible to get more information on this?

     

    • Platform:
    • PSN ID/Gamertag:
    • Are you getting an error message?
    • Which modes does this happen in?
    • Does this happen when loading into a specific more or performing an action in a mode?
    • Does this happen to any other account on the device?
    • How long are you playing until this happens?
    • Are you playing from the device's internal storage or an external drive?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Is anything else happening?
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • bng689's avatar
    bng689
    2 years ago

    Thank you for the advice! I will attempt these things when I get a chance

  • This does nothing.

    This is a known issue and waiting for a patch.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @jno24Httr, Would it be possible to get the information requested above if the steps did not help us?

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