Purchased 12000 Madden 24 Points - Not Showing Up
I redeemed 12000 Madden 24 points on Xbox.com and they haven't shown up in my game for 4 days now. I have contacted EA Help numerous times (uploaded screenshots, etc) and this is the most recent message:
Okay, I was able to speak with a support staff on the Chat and they verified my points and sent them to the correct Xbox console.
I had to press hard to make my case that:
1) I purchased a valid and activated code for 12000 Points from Best Buy - uploaded screen shot of receipt, and confirmed by Best Buy Digital Department
2) I proved that the code was properly redeemed on Xbox.com and confirmed by Microsoft support - uploaded screen shot of the redemption receipt
3) That EA has/had a coding error in directing which console to send the redeemed points to.
The points must have been sent to Old Gen, but:
1) I don't have Old Gen console
2) I never installed Madden 24 on an Old Gen console
Therefore, EA finally figured out how to code the redemptions AFTER the fact, which is they need to redeem it on the console that is first loaded; not just arbitrarily pick a console hoping they get the right one!
Just absolutely shameful how grossly negligent and incompetent EA has been with this issue and countless others, this year and years' past.
