Forum Discussion

Re: Madden 24 Error WV-33910-6 "Cannot communicate using SSL"

Hey my ps5 not letting me play madden 24 & still going through the verification on my ps5 had this ps5 my 1 or 2 months, this the only game that's going through this now this white screen keeps coming up & saying error! Need help please !

3 Replies

EA_Illium
EA Staff (Retired)
2 years ago
[Update]

Hey Everyone,

If you are still running into issues accessing Madden 24 or getting an SSL error message try the following:

Make sure your Platform and EA accounts are linked:

Go to https://www.ea.com/

Once Signed in go to Account Settings > Connections and

Follow the on-screen instructions to link your accounts

Completely close and relaunch Madden 24

If you continue running into this issue let us know the following:

EA ID:

Which platform do you play on?

What is the exact error your getting?

When do you get the error? (launching Madden, access a specific mode, etc)

Cheers!
KingSiafa
2 years ago
I am still getting this error whenever I try to open Madden24 on my PS4. My EA ID is KingSiafa. My screen reads
“ERROR: 0x00000023
SSLError: 0x00000000
SSL connect error”
KingSiafa
2 years ago
Rebooted my system and my router multiple times and it worked!